Support
Write to us on WhatsApp. It is a direct channel with the team that
develops the application, with no forms or ticket numbers. We answer in
English and Spanish.
Ask a question
WhatsApp opens with a starting message, which you can replace with your question.
What we can help you with
- Getting started. Which instrument to choose, which analysis period to use and how to interpret the search results.
- Understanding the metrics. Profit factor, drawdown, score and the out-of-sample segment: what each one measures and which to prioritize.
- Exporting to MetaTrader. How to export the Expert Advisor, where to place it and how to run it in the Strategy Tester.
- Settings for your broker. Spread, commission and server time, which determine whether the backtest reflects real conditions.
To speed up the answer
If your question is about a specific feature of the application, tell us
which screen you are on and which version you use. The version is
shown at the bottom left (for example, v1.44.1). With that
information, most questions are solved in a single message.
If possible, attach a screenshot: it is usually more precise than any description.
By email
You can also write to jmgonzalez01999@gmail.com, although WhatsApp is usually faster.